Terms of sale

1. Subject of the online contract and its definition

“On line” contract of sale means the distance contract, that is the legal shop concerning movable goods and / or services stipulated between a supplier, Biozeta sas based in Verona – Via Ronchi 8, and a consumer customer in the the scope of a distance selling system organized by the supplier which uses remote communication technology called “internet” for that contract. All contracts, therefore, will be concluded directly through the access by the consumer customer to the corresponding internet site at: www.biozeta.it, where, following the procedures indicated, will arrive to conclude the contract for the purchase of the asset . A final consumer is defined as the physical person who purchases goods and services for purposes not directly related to their professional activity. Below are the sales conditions that will remain effective until they are changed by the supplier. Any changes to the terms of sale will be effective from the time they are published on the website and refer to sales made from that moment on.

2. Sales prices and purchase methods

All sale prices of the services shown and indicated on the website, for which they constitute an offer to the public pursuant to art. 1336 of the Civil Code, are inclusive of I.V.A. and any other taxes (unless otherwise indicated). Where required a cost transport is duly highlighted in the appropriate page within the site that the customer will take care to see before confirming the purchase; in the event of delivery abroad, any additional costs due to taxes or duties provided for by the regulations in force in the State of destination will be borne by the consumer. The purchase contract is perfected through the exact compilation and consent to the purchase manifested through the adhesion given “on line”. The customer can pay for the goods ordered using only the payment methods indicated on-line at the time of purchase. Estimated delivery times are 7 days.

3. Buyer obligations

The consumer agrees and obliges, once the on-line purchase procedure is over, to provide for the printing and preservation of the present general conditions, which, moreover, will have already viewed and accepted as a necessary step in the purchase, as well as of the specifications of the product object of the purchase, and this in order to fully satisfy the condition referred to in art. 3 and 4 of the Decree Legislative. No. 185/1999. It is strictly forbidden for the purchaser to enter false, and / or invented, and / or fancy data, in the registration procedure necessary to activate the process for the execution of the present contract and the related additional communications; the personal data and the e-mail address must be exclusively their real personal data and not of third parties, or fancy ones. It is expressly forbidden to make double registrations corresponding to a single person or enter data of third parties. The company reserves the right to prosecute any violation or abuse, in the interest and for the protection of all consumers.

4. Withdrawal right and complaints

The consumer who for any reason is not satisfied with the purchase made, has the right to withdraw from the purchase, without any penalty and without specifying the reason, within 10 working days from the conclusion of the contract. The withdrawal must be expressed by sending in the aforementioned term of 10 days a registered letter with acknowledgment of receipt to the following address: Biozeta sas – Via Ronchi 8 – 30042 Verona. Within the same term, a fax can be sent to the number 178.6050.887 which must be followed within 48 hours by the aforementioned registered letter with acknowledgment of receipt confirming the withdrawal. The consumer can not exercise this right of withdrawal for products made to measure or clearly personalized or which, by their nature, can not be returned or are liable to deteriorate or expire rapidly. Within the aforementioned term of 10 days all the purchased goods must be returned to the sender-supplier in their original packaging, without any lack. Return fees will be charged to the customer. Once the request is received, the company will send a voucher of equal value to be used within 30 days.

5. Contract resolution and express termination clause

Biozeta sas has the right to terminate the stipulated sales contract by simply communicating it to the customer with adequate and justified reasons; in this case the customer will be entitled exclusively to the refund of any sum already taken and paid.

6. Jurisdiction and competent court

Any dispute concerning the application, execution, interpretation and violation of purchase contracts stipulated “on line” through the website www.biozeta.it is subject to Italian jurisdiction; these general conditions are reported, although not expressly provided for therein, to the combined provisions of Legislative Decree No. 50 dated 15.1.1992 and Legislative Decree No. 185 of 22.5.1999. For any controversy between the parties regarding the present contract the Court of residence of the Customer or elective domicile of the final consumer will be competent (Art. 1469 Bis N ° 19). For all the others the Verona forum, Italy.

7. Personal data processing

The personal data requested and collected during communications or online sales activities of the www.biozeta.it between the parties, in compliance with the Privacy Law n. 675 of 1996 and of the Legislative Decree n.196 of 2003 “Code regarding the protection of personal data”, and in accordance with the new General Regulations on Protection of Personal Data (GDPR).

They are collected and processed electronically and / or mechanically for the purpose of:

  • activate and maintain the procedures for the execution of the order and the shipment of the purchased goods towards the Customer;
  • keep a private customer archive;
  • keep a private sales archive that may include: name and surname, home address, e-mail address, orders placed;
  • They are mandatory to provide the requested services at their best;
  • If not provided they will not allow the completion of the requested services;
  • They will be treated by the Supplier’s assignees about the completion of the services requested and as indicated in point 1);
  • They may be communicated to third parties delegated to perform the activities necessary only for the execution of the contract, but in no other case sold, sold or bartered. Biozeta sas is responsible for the processing of personal data.